Refund Policy

A legal disclaimer

Please note: By purchasing from Velvet Roots, you agree to the terms outlined in this Refund & Exchange Policy. Due to hygiene standards and the nature of our products, all sales are final unless deemed faulty or damaged upon delivery.

Refund & Exchange Policy

Effective Date: [Insert Date]

At Velvet Roots, we pride ourselves on offering nothing but premium, ethically sourced virgin hair — with love, intention, and luxury. We want every queen to feel confident in her purchase, so here’s what you need to know about refunds:

Due to the nature of our products…

For hygiene and safety reasons, all sales are final once your order has been processed. This includes virgin hair bundles, closures, and frontals — even if the packaging is unopened.

Why? Because our products are intimate, raw, and 100% unprocessed — and once they leave our hands, they’re considered yours.

But if something’s not quite right…

If your order arrives damaged or faulty, please don’t stress — we’ve got you.

Simply email us at [Insert Email] within 48 hours of delivery, including:

Your order number
Clear photos of the item and packaging
A short description of the issue

We’ll review it with love and care, and if approved, we’ll arrange a refund or replacement depending on the situation.

What’s not refundable:

Change of mind
Incorrect ordering (e.g., wrong length/texture)
Items reported outside the 48-hour window
Items that have been altered, worn, washed, or removed from original packaging

We believe in fairness and flow…

Velvet Roots is built on trust, community, and energy exchange. We ask that you reach out honestly and respectfully — and we promise to always respond with integrity and grace.

Velvet Roots

Crowned in beauty. Rooted in soul.